STXY – Purchase Options & Cancellation Policy

Thank you for shopping with STXY. Please read our purchase and cancellation policy carefully before placing an order.

1. Order Confirmation

After placing an order, our team will contact you through WhatsApp to confirm your order and verify that your shipping address is correct.

Your order will be processed only after successful confirmation.

You may also receive an order confirmation through Email or WhatsApp.

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2. Order Cancellation

Customers can request to cancel their order only before the order is shipped.

Once the order has been processed or shipped, cancellation requests will not be accepted.

To cancel an order, please contact us immediately with your Order ID.

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3. Cancellation Request

Cancellation requests must be made by contacting our support team:

📞 Phone / WhatsApp: +91 9946709268
📧 Email: supportstxy@gmail.com

Our team will check the order status and confirm whether the order is eligible for cancellation.

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4. Refund for Cancelled Orders

If the cancellation request is approved before shipping, the refund will be processed to the original payment method within 5–7 business days.

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5. Important Note

Orders cannot be cancelled once they are shipped. In case of damaged products, customers may refer to our Return & Refund Policy.

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Brand: STXY
📞 +91 9946709268
📧 supportstxy@gmail.com