Shipping policy
STXY – Shipping Policy
Thank you for shopping with STXY. We aim to deliver your order safely and as quickly as possible.
1. Order Processing
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All orders are processed within 1–3 business days after order confirmation.
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Orders are not processed on Sundays or public holidays.
Once your order is shipped, tracking details will be sent through WhatsApp and Email.
2. Shipping Time
Estimated delivery times may vary depending on your location.
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Standard Delivery: 7–9 business days
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Remote Areas: 10–12 business days
Delivery times may sometimes be affected by courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
During special promotions, free shipping offers may be available.
4. Incorrect Address
Customers must provide accurate shipping details while placing the order.
STXY will not be responsible for delivery delays or failed deliveries caused by incorrect address details provided by the customer.
5. Delivery Issues
If your order has not arrived within the estimated delivery time, please contact us with your Order ID.
Our team will assist you in tracking your order.
6. Damaged Products
If you receive a damaged product, please contact us within 24 hours of delivery with:
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A clear unboxing video
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Photos showing the damage
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Your Order ID
The product must be unused and in its original packaging.
Without a valid unboxing video showing the damage, return or exchange requests cannot be processed.
7. Contact Information
📞 Phone: 9946709268
📧 Email: supportstxy@gmail.com
Brand: STXY